叶顺博士目前为浙江大学管理学院旅游与酒店管理学系副教授,主要研究方向为旅游小企业创业与成长,微观旅游需求分析和技术驱动的体验创新,在本领域顶级期刊发表论文40余篇,主持和参与多项国家级课题。叶顺博士还具有丰富的文旅行业咨询经验,参与旅游规划、酒店筹建与管理咨询等项目二十余项。
教育经历
2014年12月—2017年3月 香港理工大学 哲学博士(双学位)
2011年 9月—2016年12月 浙江大学 管理学博士
2007年 9月—2011年6月 浙江大学 管理学学士
工作经历
2022年12月 至今 浙江大学管理学院 副教授
2020年5月-2022年12月 浙江大学管理学院 讲师
2017年5月—2020年4月 浙江大学管理学院 博士后
管理沟通(本科)
现代管理基础(本科)
工商管理前沿(本科)
旅游与酒店应用研究(本科)
管理经济学(MBA)
数据驱动的医疗健康服务(MBA)
旅游者行为(博士生课程)
UNESCO CHAIR Summer School 2017 Program “The Contribution of ICTs to Sustainable Tourism for Development” (联合国教科文组织教席暑期研讨会“信息通信技术与可持续旅游发展”) (ICT4ST2D).
Session 1: Tourism Entrepreneurship: Theories and Research Progress (3 Hours);
Session 2: Sustainable Hospitality Entrepreneurship in Rural China (3 Hours).
已接收/发表英文期刊学术论文(*代表通讯作者)
[1] Wang, Y.Y., Zhao, X.Y., Fan, L.N., & Ye, S.* (2024). Revisiting residents’ support through collective rationality. Journal of Hospitality and Tourism Management.
[2] Ying, T., Zhou, B., Ye, S., Ma, S. D., & Tan, X. (2024). Oops, the price changed! Examining tourists’ attribution patterns and blame towards pricing dynamics. Tourism Management, 103, 104890.
[3] Wu, M.Y., Ye, S.T. Ye, S.*, & Li, Q.C.(2024). How other customers influence customer citizenship behavior in theme parks: The role of customer-customer rapport. Journal of Destination Marketing & Management.
[4] Lei, S. I., Wang, D., Fong, L. H. N., & Ye, S.* (2024). Recipe for perceived personalization in hotels. Tourism Management.
[5] Lei, S. I., Fong, L. H. N., & Ye, S.* (2023). “Touch over tech”: a longitudinal examination of human touch along a travel journey. International Journal of Contemporary Hospitality Management.
[6] Ye, S., Lei, S. I., Zhao, X., Zhu, L., & Law, R. (2023). Modeling tourists’ preference between hotels and peer-to-peer (P2P) sharing accommodation: a pre-and post-COVID-19 comparison. International Journal of Contemporary Hospitality Management, 35(4), 1423-1447.
[7] Sut Ieng Lei, Guanrong Liu, Haili Shen, Shun Ye, & Chi Fai SiTou (forthcoming). An Integrated Model of Customers’ Intention to Reuse Information Service: What’s new for Conversational Agents? Tourism Analysis.
[8] Xiaoyuan Tan, Tianyu Ying, Dini Mariska, Bingjie Liu-Lastres, Shun Ye, Hany Kim (2022). Residents' involvement in disaster tourism as a practice: The Case of an Islam destination, Aceh. Annals of Tourism Research, 96, 103467.
[9] Jianxing Wu, Yingzhi Guo, Mao-Ying Wu, Alastair M. Morrison & Shun Ye (2022) Green or red faces? Tourist strategies when encountering irresponsible environmental behavior, Journal of Tourism and Cultural Change, DOI: 10.1080/14766825.2022.2106789
[10] Soey Sut Ieng Lei, Irene Cheng Chu Chan, Jingyi Tang, Shun Ye. (2022). Will tourists take mobile travel advice? Examining the personalization-privacy paradox. Journal of Hospitality and Tourism Management, 50, 288-297. (SSCI Q2; 2018 IF=2.496)
[11] Ying, T., Wang, K., Ye, S.*, Tan, X., & Wu, M. (2022). Examining tourists’ ethical perceptions of game eating. Tourism Management, 91, 104498. (SSCI Q1; 2019IF=7.432)
[12] Tang, J., Ying, T., & Ye, S. (2022). Chinese pet owners traveling with pets: Motivation-based segmentation. Journal of Hospitality and Tourism Management, 50, 31-43. (SSCI Q2; 2018 IF=2.496).
[13] Ying, T., Tang, J., Ye, S.*, Tan, X., & Wei, W. (2021). Virtual Reality in Destination Marketing: Telepresence, Social Presence, and Tourists’ Visit Intentions. Journal of Travel Research, 00472875211047273. (SSCI Q1; 2019 IF=7.-27).
[14] Lei, S. I., Shen, H., & Ye, S.* (2021). A comparison between chatbot and human service: customer perception and reuse intention. International Journal of Contemporary Hospitality Management. (SSCI Q1; 2018 IF=3.957; 管理学院A类期刊).
[15] Wu, J. S., Ye, S.*, Zheng, C. J., & Law, R. (2021). Revisiting customer loyalty toward mobile e-commerce in the hospitality industry: does brand viscosity matter?. International Journal of Contemporary Hospitality Management. (SSCI Q1; 2018 IF=3.957; 管理学院A类期刊).
[16] Ying, T., Tan, X., Wei, W., Zheng, Y., Ye, S.*, & Wu, M. (2021). “I have to watch my back”: Exploring Chinese hotel guests’ generalized distrust and coping behavior. Tourism Management, 86, 104355. (SSCI Q1; 2019IF=7.432)
[17] Ye, S., Chen, S., & Paek, S. (2021). Moderating Effect of Trust on Customer Return Intention Formation in Peer-to-Peer Sharing Accommodation. Journal of Hospitality & Tourism Research, 10963480211014249. (SSCI Q1; 2018 IF=2.849).
[18] Qin, X., Shen, H., Ye, S., & Zhou, L. (2021). Revisiting residents’ support for tourism development: The role of tolerance. Journal of Hospitality and Tourism Management, 47, 114-123. (SSCI Q2; 2018 IF=2.496).
[19] Tianyu Ying, Jingyi Tang, Jun Wen, Shun Ye*, Yaqing Zhou, Fangxuan Li (2021). Traveling with pets: Constraints, negotiation, and learned helplessness. Tourism Management, 82, 104183. (SSCI Q1; 2019IF=7.432)
[20] Wu, J. (Snow), Zheng, C., Ye, S. and Law, R. (2020) “Love Too Deep or Hard to Leave? A Study of Mobile Application Loyalty”, e-Review of Tourism Research, 17(5).
[21] Tianyu Ying, Xiaoyuan Tan, Shun Ye*, Xiyan Ka, & Yaqing Zhou (2020). Examining Tourist Mindfulness in Museums: The Roles of Familiarity and Motivation. Asia-Pacific Journal of Tourism Research, 25(9), 981-996 (SSCI; 2019 IF=1.444).
[22] Shun Ye, Wei Wei, Jun Wen, Tianyu Ying, Xiaoyuan Tan (2020). Creating memorable experience in rural tourism: A comparison between domestic and outbound tourists. Journal of Travel Research. (SSCI Q1; 2019 IF=7.-27)
[23] Yuanyuan Wang, Haili Shen, Shun Ye*, Lingqiang Zhou (2020). Being rational and emotional: An integrated model of residents’ support of ethnic tourism development. Journal of Hospitality and Tourism Management, 2020, 44, 112-121. (SSCI Q2; 2018 IF=2.496).
[24] Naipeng (Tom) Bu, Haiyan Kong & Shun Ye (2020). County Tourism Development in China: A Case Study, Journal of China Tourism Research, DOI: 10.1080/19388160.2020.1761501
[25] Ye, S., Lei, S.I, Shen, H.L., & Xiao, H.G. (2020). Social Presence, Telepresence and Customers' Intention to Purchase Online Peer-to-Peer Accommodation: A Mediating Model. Journal of Hospitality and Tourism Management, 42, 119-129. (SSCI Q2; 2018 IF=2.496).
[26] Ye, S., & Paek, S. (2020). Examining the step-up brand extensions of budget hotels: the reciprocal spillover effects. Cornell Hospitality Quarterly, 1-16 (SSCI Q2; 2018 IF=2.492).
[27] Lei, S.I.S., Ye, S.*, Wang, D., & Law, R. (2019). Engaging customers in value co-creation through mobile instant messaging in the tourism and hospitality industry. Journal of Hospitality and Tourism Research. (SSCI Q1; 2018 IF=2.849; 管理学院B类期刊).
[28] Song, H.Y., Livat, F., & Ye, S.* (2019). Effects of terrorist attacks on tourist flows to France: Is wine tourism a substitute for urban tourism?. Journal of Destination Marketing & Management , 14, 100385. (SSCI Q1; 2018 IF=3.800; 管理学院B类期刊).
[29] Ye, S., Wu, J. S., & Zheng, C. J. (2019). Are tourists with higher expectation more sensitive to service performance? Evidence from urban tourism. Journal of Destination Marketing & Management , 12, 64-73. (SSCI Q1; 2018 IF=3.800; 管理学院B类期刊).
[30] Ye, S., Xiao, H., Ying, T., & Zhou, L. (2019). Determinants of small accommodation business size: Evidence from Zhejiang province of China. International Journal of Contemporary Hospitality Management, 31(4), 1626-1646. (SSCI Q1; 2018 IF=3.957; 管理学院A类期刊).
[31] Song, H., Seetaram, N., & Ye, S.* (2019). The effect of tourism taxation on tourists’ budget allocation. Journal of Destination Marketing & Management, 11, 32-39. (SSCI Q1; 2018 IF=3.800; 管理学院B类期刊).
[32] Ye, S., Ying, T.Y., Zhou, L.Q., & Wang, T. Y. (2019). Enhancing customer trust in peer-to-peer accommodation: A “soft” strategy via social presence. International Journal of Hospitality Management, 79, 1-10. (SSCI Q1; 2018 IF=4.465; 管理学院B类期刊;ESI高被引论文).
[33] Ye S., Xiao, H.G., & Zhou, L.Q. (2019). Small accommodation business growth in rural areas: Effects on guest experience and financial performance. International Journal of Hospitality Management, 76, 29-38. (SSCI Q1;2018 IF=4.465;管理学院B类期刊)
[34] Ying, T., Wei, W., Wen, J., Wang, L., & Ye, S. (2018). Chinese cigar tourists to Cuba: A motivation-based segmentation. Journal of Destination Marketing & Management, 10, 112-121. (SSCI Q1; 2018 IF=3.800; 管理学院B类期刊)
[35] Ye, S., Xiao, H.G., Zhou, L.Q. (2018). Commodification and perceived authenticity in commercial homes. Annals of Tourism Research, 71, 39-53. (SSCI Q1;2018 IF=5.493;管理学院A类期刊)
[36] Seetaram, N., Song, H.Y., Ye, S.*, Page, S. (2018). Estimating willingness to pay air passenger duty. Annals of Tourism Research, 72, 85-97. (SSCI Q1;2018 IF=5.493;管理学院A类期刊).
[37] Zhou, L.Q., Ye, S., Pearce, P. L., Wu, M.Y. (2014). Refreshing hotel satisfaction studies by reconfiguring customer review data. International Journal of Hospitality Management, 38, 1-10. (SSCI Q1; 2018 IF=4.465; 管理学院B类期刊).
已发表中文期刊学术论文(*代表通讯作者)
[1] 冯一鸣,周玲强,叶顺*. 象征、缓冲与自我完善——海内外毕业旅游研究回顾与展望[J/OL].社会科学家,2023(07):41-47[2023-09-02].http://kns.cnki.net/kcms/detail/45.1008.C.20230830.1828.034.html.
[2] 冯一鸣,叶顺,周玲强,超越旅游仪式论的是非二分:基于流动与固化调和的身份本体论[J]. 西南民族大学学报(人文社会科学版),2023(1):29-36.
[3] 王媛媛, 林珊珊, 叶顺, 等. 民族村寨居民旅游支持行为意愿形成机理——基于三元交互视角[J]. 旅游学刊, 2023, 38(4): 26-37.
[4] 朱琳,叶顺.基于顾客价值视角的共享住宿与传统酒店选择研究[J].企业改革与管理,2021(24):135-137.DOI:10.13768/j.cnki.cn11-3793/f.2021.2462.
[5] 应天煜,杨芳,黄浏英,沈旭炜,叶顺.数字化背景下菜市场共生治理:现实挑战及实现机理[J].商业经济研究,2021(24):77-80.
[6] 周亚庆,张彩虹,吴建淡,应天煜,黄浏英,沈旭炜,叶顺.菜市场品牌IP化的营销策略研究——以温州菜篮子集团为例[J].商业经济,2021(10):64-67.
[7] 黄浏英,唐婧怡,应天煜,沈旭炜,叶顺.未来社区视野下的菜市场有机更新[J].商业经济,2021(11):57-61.DOI:10.19905/j.cnki.syjj1982.2021.11.019.
[8] 应天煜,黄浏英,吴建淡,张彩虹,叶顺,沈旭炜.数字时代菜市场的发展路径研究[J].经营与管理,2021(08):6-11.
[9] 周波,肖洪根,叶顺.国外旅游领域中的知识转移研究:述评与展望[J/OL].旅游导刊:1-20[2021-11-01].http://kns.cnki.net/kcms/detail/31.2132.K.20211018.1605.002.html.
[10] 周波,叶顺*.以知识转移促进后脱贫时代乡村旅游产业与人才双振兴[J].旅游学刊,2021,36(04):12-13.
[11] 冯一鸣,叶顺*,肖洪根,周玲强.四维视角下的旅游纪念研究:回顾与展望[J].旅游学刊,2020,35(12):12-23. 人大复印报刊资料索引.
[12] 王锴云,应天煜,谭小元,卡茜燕,叶顺. 酒店员工移动社交网络(微信)使用习惯研究——基于人口统计学特征的比较. 价值工程,2019(24).
[13] 杨芳,应天煜,王锴云,谭小元,卡茜燕, 叶顺. 服务型企业员工同事关系与工作感知评价的相关性影响分析. 现代商贸工业, 2019(30).
[14] 杨芳,应天煜,谭小元,卡茜燕,叶顺. 基于因子分析的服务企业员工微信使用行为模式研究. 企业技术开发,2019, 38(9).
[15] 范莉娜,周玲强,李秋成,叶顺. 三维视域下的国外地方依恋研究述评. 人文地理, 2014(4).
中英文会议论文
[1] 叶顺,任宇飞,苏成城,赵晓优 (2022). 共享经济小微创业者的多元身份认同构建与表征. 2022《旅游学刊》中国旅游研究年会.
[2] Lei, S.S.I. & Ye, S.* Enhancing the effectiveness of personalized mobile travel recommendation. 2022 APacCHRIE, 23-25 May, 2022.
[3] Tan, Xiaoyuan; Ka, Xiyan; Tang, Jingyi; Yang, Fang; Wang, Kaiyun; Zhou, Biyue; and Ye, Shun, "Fairness in quality service deliver to LGBT guests: the role of organizational norms" (2022). Travel and Tourism Research Association: Advancing Tourism Research Globally. 82.
[4] Lei, S.S.I, Liu, T., Ye, S., & Wang, Dan (2019). Pursuing personalization in tourism and hospitality – current progress and future research. 2019 APacCHRIE & EuroCHRIE Joint Conference cum 4th Global Tourism and Hospitality Conference (22 - 25 May 2019)
[5] Lei, S.S.I., Ye, S., Wang, D., & Law, R. (2018). Engaging customers for value co-creation through mobile instant messaging. 2018 Global Marketing Conference (Jul 26-29). Tokyo, Japan. DOI: 10.15444/GMC2018.09.10.05 (Premier Award of Best Paper Award).
[6] Ye S., Xiao H. G. (2017). Modeling Small Hospitality Business Growth: Evidence from Zhejiang, China. 2017 Graduate Conference Hospitality & Tourism.
[7] Ye S, Zhou L. Q. (2016). Examining “Temporal” Distance Decay Effect in the Setting of Urban Tourism: A Case of Hong Kong. The 6th International Tourism Studies Association (ITSA) Biennial Conference, 2016.
[8] Tian, Z.W., Zheng, J. Hou, Q.J., Zhao, W.Y., Shen, H.L., & Ye, S. (2019). Enhancing tourist experience with smart tourism: A case study of Hangzhou. The 5th International Conference on Advanced Education and Management, June 22-23, Chengdu, China.
[9] Feng, Y.M., Zhao, W.Y., Zheng, J., He, X.D., Ye, S., & Wang, D.J.(2019). Research on the modes and developing countermeasures of intelligent tourism in Hangzhou West Lake. The 5th International Conference on Advanced Education and Management, June 22-23, Chengdu, China.
[10] Ye, S.T., Zheng, J., Zhang, J.,Ye, S., Song, J.W., Bo, W.G.(2019). The operation of Hangzhou smart tourism project. The 5th International Conference on Advanced Education and Management, June 22-23, Chengdu, China.
[11] Lei, S. S. I., Liu, T.T., Ye, S., & Wang D. (2019). Pursuing personalization in tourism and hospitality – current progress and future research. 2019 APacCHRIE & EuroCHRIE Joint Conference.
[12] Wu, J. S., Zheng, C., Ye, S., & Law, R. (2020). Love Too Deep or Hard to Leave? A Study of Mobile Application Loyalty. E-review of Tourism Research, 17(5).
[13] 应天煜, 唐婧怡, 叶顺, 周玲强, 王亮.(2018). 基于习得性无助感理论和休闲制约理论的携宠出游决策机制研究. 2018《旅游学刊》中国旅游研究年会, 北京,中国. 19-21, 10, 2018.
[14] 应天煜, 胡晓, 卡茜燕, 叶顺, 谭小元.(2018). 基于政策主题网络分析的可持续水资源需求管理研究:以新加坡住宿业为例. 2018《旅游学刊》中国旅游研究年会, 北京,中国. 19-21, 10, 2018.
专著/书章
[1] 叶顺,应天煜,肖洪根,周玲强. 乡村旅游小企业的成长演化:模式、影响因素及效应. 浙江大学出版社,2020.12.
[2] Seetaram, N., Adedoyin, F. F., & Ye, S. (2020). The impact of passenger taxes: The UK air passenger duty case. In Air Transport and Regional Development Policies (pp. 268-280). Routledge.
科研立项
[1] “数字化与文旅产业组织变革”. 管理学院紫金团队英才(青年)计划,主持
[2] 乡村文旅产业组织模式创新. 浙江大学-香港理工大学合作办学项目学科及学生发展扶持基金,主持。
[3] 面向大型节赛事的文旅市场动态监测与智能管理服务平台开发及应用示范,浙江省文化和旅游科技创新示范项目,参与(5/16)
[4] 旅游共享经济多元服务冲突的形成演化机制研究:“权力-制度”结构视角,国家自然科学基金面上项目,主持。
[5] 数字经济背景下文旅产业创新发展的机制和路径研究. 国家社会科学基金一般项目. 参与(5/7)
[6] 数字化赋能乡村旅游创业的机制和路径研究. 中央基本科研业务费项目,S20220044。 主持。
[7] 新时期乡村旅游内生式发展与人才培养研究. 2021年文化和旅游宏观决策课题重点项目 (已结题). 参与(3/10)。
[8] Privacy-Enhanced Technology-Mediated Personalization (TMP) as a Smart Tourism Initiative. 粵港澳大灣區旅遊教育培訓專項資助計劃. 参与
[9] 共享经济背景下混合创业者身份认同的结构与类型探析. 浙江省社科联研究课题(2022N01). 主持。
[10] 多元角色冲突视角下共享经济创业者退出意愿的差异化形成机制:基于旅游休闲产业的研究;国家自然科学基金青年项目(批准号:72004195),项目经费24万元;主持。
[11] 共享经济对服务企业的微观影响机理:破坏性创新的视角;中国博士后科学基金面上项目(第64批)(编号2018M642474),项目经费5万元;项目主持人:叶顺。
[12] 旅游需求组合预测的理论研究和实证检验——基于贝叶斯理论的视角;国家自然科学基金青年项目(编号71503231),项目经费18.00万元;2016年1月至2018年12月;项目主持人:林珊珊;项目参与人员:李刚、茅锐、曹正、曾诚、叶顺(负责数据收集与整理、研究报告撰写).
[13] “新公共外交”视角下的出境文明旅游与国家形象关系研究;国家社会科学基金青年项目(编号:14CGL024),项目经费20万元;2016年1月至2018年12月;项目主持人:吴茂英;项目参与人员Kim Ieng Loi、李闯、叶顺(负责数据收集与分析、研究报告撰写)、黄克已、Jutamas Wisansing.
[14] 基于系统模型的全域旅游动态监测评价体系的理论框架与实证研究;国家自然科学基金面上项目(批准号:71973126),2020年1月至2023年12月;参与(4/8)。
[15] 居所流动对老年人健康和幸福感的影响研究:休闲调适理论视角;国家自然科学基金面上项目(批准号:71974173),项目经费48.5万;参与。
教学立项
1. 应天煜、叶顺:中国内地与香港合作办学发展状况研究” 专项课题,中国教育国际交流协会
2. 应天煜、林珊珊、叶顺:2021年《工商管理类专业课程思政教学指南》重点项目(2/6,5/6,6/6),教育部高等学校工商管理类专业教学指导委员会。
3. 叶顺、邢以群:2022年浙江大学专业硕士校企共建精品课程,“数据驱动的医疗健康服务”
教学案例
1. 应天煜,黄浏英,林珊珊,叶顺,马世罕. “创新履行企业社会责任:文旅产业赋能城乡共富的浙商实践”. 第十三届“全国百篇优秀管理案例”重点项目;2023浙江省优秀研究生教学案例
2. 黄浏英,王世良,叶顺,周亚庆. “晓风书屋的跨界突围之路”。2023浙江省优秀研究生教学案例
3. 马世罕, 王锴云, 叶顺, 黄浏英, 应天煜, 林珊珊。“一瓶水的突围: 丽水生态产品价值实现之路”. 2023年全国百篇优秀管理案例;2023浙江省优秀研究生教学案例
4. 林珊珊, 任玉婷, 黄浏英,谭小元, 马世罕, 叶顺, 应天煜“半山半水秀新妆, 半耕半读奏乐章_一东衡村诗意蝶变背后的产业演进路径解析” 2023年全国百篇优秀管理案例;2023浙江省优秀研究生教学案例
5. 唐婧怡, 应天煜,叶顺, 林珊珊, 马世罕. “木芽乡村: 山中青年创业梦“2023年全国百篇优秀管理案例;2023浙江省优秀研究生教学案例
6. 应天煜, 周思霄, 黄浏英,王宏星, 叶顺, 马世罕, 谭小元, 林珊珊. “书山有路“ 融” 为径一一径山书院解码活化乡土文化的另类实“2023年全国百篇优秀管理案例;2023浙江省优秀研究生教学案例
7. 叶顺, 李沁, 马世罕, 黄浏英, 林珊珊, 周永广, 应天煜. 联“民” 成“ 众” : 联众文旅集团如何打造“ 乡村共同体”2023年全国百篇优秀管理案例;2023浙江省优秀研究生教学案例
奖项与荣誉
1. 应天煜、林珊珊、叶顺、黄浏英等,“浙江省夜间经济系列指数研究“,浙江省第二十一届哲学社会科学优秀成果奖青年奖(应用对策研究与科普优秀成果奖),浙江省社会科学界联合会,2021年11月.
2. 冯一鸣,叶顺*,肖洪根,周玲强,“四维视角下得旅游纪念研究:回顾与展望”,山东省日照市社会科学优秀成果二等奖,日照市社会科学优秀成果评选委员会办公室,2021年8月。
3. 叶顺, “Small Accommodation Business Growth: Patterns, Precedents and Outcomes Observed from Rural Zhejiang Province of China”(Ph.D thesis),最佳博士论文奖,香港理工大学酒店及旅游业管理学院,2017年11月10日
4. 叶顺,肖洪根,周玲强,“旅游发展背景下的乡村家庭的商品化与感知真实性”,全国旅游管理博士后优秀成果奖,中国旅游研究院,2019年4月22日
5. 冯一鸣,叶顺*,肖洪根,周玲强,“四维视角下得旅游纪念研究:回顾与展望”,湖南省第十三届研究生创新论坛优秀论文二等奖,湖南省教育厅,2020年12月。
6. Soey Sut Ieng Lei, Shun Ye, Dan Wang, Rob Law. Best Conference Paper Award (最佳会议论文奖). 2018 Global Marketing Conference at Tokyo (2018东京全球营销大会). 20th July 2018.
学术服务
Editorial Board, Tourism Management
Editorial Board, Journal of China Tourism Research
Assistant Editor, Encyclopedia of Tourism.